Privacy Policy

Last updated:

Vorlaxerchar ("we", "us", "our") operates the website at vorlaxerchar.world (the "Site"). This Privacy Policy is a comprehensive document that describes in detail how we collect, use, store, disclose, and protect your personal information in connection with our movement and hormone wellness programs, digital guides, and all related products and services offered through our website. We are committed to transparency and to handling your data in accordance with applicable privacy laws, including the Privacy Act 2020 (New Zealand) and, where relevant, international data protection standards.

This policy applies to all visitors to the Site, as well as to customers who purchase or enquire about our wellness programs such as Movement Foundations, Cardio and Balance, and the Full Wellness Guide. By using the Site or providing your information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site or provide us with your personal information.

Definitions

In this Privacy Policy, "personal information" means any information that identifies you or could reasonably be used to identify you. This includes your name, email address, and any other data that relates to you as an identifiable individual. "Processing" means any operation performed on personal information, such as collection, storage, use, disclosure, or deletion. "Data controller" refers to the entity that determines the purposes and means of processing; in this context, Vorlaxerchar is the data controller in respect of the personal information we collect through the Site and our products.

Information We Collect

We may collect personal information in the following ways.

Information You Provide Directly

When you use our Site or purchase our products, you may voluntarily provide us with personal information. This includes, but is not limited to:

• Contact information: Your full name, email address, and any telephone number or postal address you choose to provide when completing our contact form, placing an order, or communicating with us in any way.
• Message and enquiry content: The content of any messages, enquiries, or feedback you submit to us, including questions about our movement and hormone wellness programs, requests for support, or comments about our digital guides (Movement Foundations, Cardio and Balance, Full Wellness Guide).
• Transaction and order information: Details related to your purchase of our wellness programs, including the products selected, the date and time of the transaction, the amount paid, the payment method used (without storing full card details where we use third-party payment processors), and the email or account used for the purchase. We may also retain records of delivery of digital products, including confirmation that access or download links were sent and, where applicable, when they were accessed.
• Communication records: Copies of correspondence between you and us, including emails and contact form submissions, so that we can maintain an accurate record of your enquiries and our responses and provide consistent support for our products and services.
• Consent and preferences: Records of your consent to the processing of your personal data (for example, when you tick the consent checkbox on our contact form), and any preferences you have expressed regarding communications or use of your data.

Information Collected Automatically

When you visit the Site, we or our service providers may automatically collect certain technical information, such as your IP address, browser type and version, device type, operating system, referring URL, pages viewed, and the date and time of your visit. This information may be collected through cookies and similar technologies as described in our Cookies Policy. We use this information to operate and secure the Site, to understand how visitors use our content (including our cardio health and workout routine pages), and to improve the user experience. Where this information is linked to you (for example, through an account or a persistent identifier), we treat it as personal information in accordance with this policy.

Information from Third Parties

We do not routinely purchase or receive personal information from third parties for marketing purposes. If we receive information about you from a third party in connection with our services (for example, a payment processor confirming a transaction, or a delivery partner), we will use it only for the purposes for which it was provided and in accordance with this Privacy Policy and any applicable agreements.

How We Use Your Information

We use the personal information we collect for the following purposes, in each case to the extent necessary and proportionate to achieve the stated aim.

• Providing and delivering our products and services: To process your enquiries and orders for our wellness programs (Movement Foundations, Cardio and Balance, Full Wellness Guide), to send you the digital guides or program materials you have purchased, to provide access to any members' area or download links, and to deliver any other services you have requested.
• Communicating with you: To respond to your questions, feedback, and support requests; to send you important updates about your order (for example, confirmation of purchase and delivery of access); to notify you of changes to our services or to this Privacy Policy where appropriate; and to contact you in relation to any dispute or claim.
• Improving our Site and content: To analyse how the Site is used, to identify technical issues, and to improve the content, structure, and functionality of the Site and of our movement and hormone educational resources. We may use aggregated or anonymised data for this purpose so that it no longer identifies you.
• Legal and regulatory compliance: To comply with applicable laws, regulations, and legal process; to enforce our Terms of Use and other agreements; to protect our rights, property, and safety, and that of our users and the public; and to respond to requests from public authorities.
• Other purposes with your consent: Where you have given us specific consent, we may use your information for additional purposes (for example, to send you newsletters or marketing about our programs). You may withdraw consent at any time by contacting us or using any opt-out mechanism we provide.

We do not use your personal information for automated decision-making or profiling that produces legal effects or similarly significantly affects you, except where permitted by law and with appropriate safeguards.

Legal Basis for Processing

We process your personal information only where we have a valid legal basis to do so. Depending on the purpose of the processing, we rely on one or more of the following:

• Performance of a contract: Where the processing is necessary to perform our contract with you (for example, to deliver the Movement Foundations, Cardio and Balance, or Full Wellness Guide products you have purchased, or to respond to your pre-contractual enquiries).
• Consent: Where you have given clear, specific consent to the processing (for example, when you consent to the processing of your data via our contact form, or when you opt in to receive marketing or non-essential cookies). You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Legitimate interests: Where we have a legitimate interest in processing your data, and that interest is not overridden by your rights or interests. This may include operating and improving our business, ensuring the security of the Site, responding to your enquiries, and maintaining records for legal and business purposes. We balance our interests against your rights and will not process your data where your interests prevail.
• Legal obligation: Where the processing is necessary to comply with a legal obligation to which we are subject (for example, retaining records for tax or consumer law purposes).

Where we rely on consent, we will ask for it at the point of collection. Where we rely on legitimate interests, you have the right to object to the processing in certain circumstances, as set out in the "Your Rights" section below.

Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your personal information only in the following circumstances.

• Service providers: We may share your data with trusted service providers who assist us in operating the Site, processing payments, delivering digital products (for example, by hosting content or sending access emails), or providing customer support. Such providers are contractually bound to use the information only for the purposes we specify and to protect it in accordance with applicable data protection standards. We select providers that implement appropriate technical and organisational measures to safeguard your data.
• Legal and regulatory: We may disclose your information where required by law, regulation, court order, or governmental request, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud or security issues, or to enforce our Terms of Use or other agreements.
• Business transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have, where required by law.

Any sharing of personal information is limited to what is reasonably necessary for the stated purpose. We do not permit our service providers to use your personal information for their own purposes except as necessary to perform services for us.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to provide our wellness programs and related support, to comply with legal, tax, or regulatory obligations, and to resolve disputes and enforce our agreements. Our retention practices are as follows (these are guidelines and may be adjusted where required by law or legitimate business need):

• Contact form and enquiry data: Retained for a period necessary to respond to your enquiry and for a reasonable period thereafter for record-keeping and follow-up (typically up to two years from the last contact, unless a longer period is required for a claim or legal obligation).
• Order and transaction records: Retained for the duration of your use of the product and for a period thereafter to support refund requests, disputes, and legal or tax obligations (typically at least seven years for tax-related records where applicable).
• Communication records: Retained for a period consistent with our need to provide support and resolve disputes, and in accordance with any applicable legal retention requirements.
• Cookie and technical data: As described in our Cookies Policy; session data may be deleted when you close your browser, and persistent identifiers may be retained for the duration specified in the cookie or similar technology.

After the retention period has ended, we will securely delete or anonymise your personal information so that it no longer identifies you. You may request earlier deletion of your data subject to any legal or contractual obligations we have to retain it.

Your Rights

Depending on your location and applicable law, you may have the following rights in relation to your personal information. To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond within a reasonable time and in any event within the timeframe required by applicable law (for example, one month under the GDPR where it applies).

• Right of access: You may request a copy of the personal information we hold about you and information about how we process it. We may ask you to verify your identity before disclosing information.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal information in certain circumstances, for example where the data is no longer necessary, where you withdraw consent, or where the data has been processed unlawfully. This right is not absolute; we may be required or permitted to retain data for legal or other legitimate reasons.
• Right to restrict processing: You may request that we restrict the processing of your personal information in certain situations (for example, where you contest the accuracy of the data or where you have objected to processing pending verification).
• Right to data portability: Where the processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
• Right to object: You may object to processing based on legitimate interests, including profiling. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, or for the establishment, exercise, or defence of legal claims. You may also object at any time to processing for direct marketing purposes.
• Right to withdraw consent: Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law. In New Zealand, you may contact the Office of the Privacy Commissioner. We encourage you to contact us first so that we can try to resolve your concern.

We will not discriminate against you for exercising your privacy rights. There is generally no fee for exercising these rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request in accordance with applicable law.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss, or destruction. These measures include, but are not limited to: secure hosting environments; encryption of data in transit (for example, via HTTPS); access controls and authentication; and staff training on data protection and confidentiality. We regularly review our security practices and update them as necessary to reflect changes in risk and technology.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality of any account credentials or access details we provide to you. If you believe your data has been compromised, please contact us immediately so that we can take appropriate steps.

International Transfers

Our business is based in New Zealand, and your personal information is primarily processed and stored within New Zealand. If we transfer your data to service providers or partners located in other countries (for example, for cloud hosting or payment processing), we will ensure that appropriate safeguards are in place to protect your information. Such safeguards may include: adequacy decisions by relevant authorities; standard contractual clauses or other approved transfer mechanisms; or your explicit consent where required. You may request details of the safeguards we use for any specific transfer by contacting us.

Children

Our Site and products (including our movement and hormone wellness programs and digital guides) are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us and we will take steps to delete such information from our systems promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our products and services, technology, or legal and regulatory requirements. When we make material changes, we will post the updated policy on this page and update the "Last updated" date. Where required by law, we may also notify you by email or through a prominent notice on the Site. We encourage you to review this policy periodically. Your continued use of our Site or products after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you should discontinue use and contact us regarding your data.

Contact Us

For any questions, requests, or concerns about this Privacy Policy or our handling of your personal information in relation to our movement and hormone programs and products, you may contact us at:

Vorlaxerchar, 38C Hannigan Drive, St Johns, Auckland 1072, New Zealand. Phone: +6495705923. info@vorlaxerchar.world

We will endeavour to respond to your request or complaint as quickly as possible and in any event within any timeframe required by applicable law.